Terms & Conditions - Mark's Honey

Conditions of Use

Mark’s Honey and its affiliates provide our on line shopping services to you subject to the following conditions. If you visit or shop at markshoney.com or at markshoney.com.au, you accept these conditions. Please read them carefully. In addition, when you use any current or future Mark’s Honey on line shopping service or visit or purchase from any business affiliated with Mark’s Honey, whether or not included in the Mark’s Honey Web site, you also will be subject to the guidelines and conditions applicable to such service or business. By making an online purchase from Mark’s Honey you agree that you have read and agreed with all the terms and conditions.

Ordering

We only accept orders for shipment to Australian residential addresses. Private mailboxes (PO Boxes), or overseas shipping addresses will not be accepted.

International Orders

We do not accept orders shipped to international addresses from our online shopping cart.

For all international sales please contact our team directly via telephone +61 499 099 087 or email info@markshoney.com.au so that our team may be able to support your request.

Price

Your payment is taken as you place your order so you will always be charged at the rate advertised at the time of ordering. All prices are in Australian dollars (AUD) and include GST (goods and services tax) where it applies.

Product Delivery Restrictions

WA: Due to domestic quarantine restrictions, honey (runny or creamed) and honeycomb and beeswax products (including bee balm, lip balm and candles) are prohibited from entering Western Australia. Any product that contains greater than 5% honey as an ingredient is prohibited. Unfortunately this means Mark’s Honey is unable to go to WA.

TAS: Due to domestic quarantine restrictions, we cannot send honeycomb or raw beeswax into Tasmania. All other products may be shipped into Tasmania.

Delivery

We offer flat rate shipping on all orders delivered to a single Australian mailing address.

Only delivery to Australian residential, business addresses are accepted (International shipping addresses are NOT accepted). Please phone our team prior to completing an online order if wish to discuss further, or to arrange delivery to multiple addresses.

We use Courier or Australia Post for delivery to all areas of Australia and aim to have your order delivered within 7 working days. To some regional parts of Australia, delivery can take longer.

During busy periods, such as Christmas, and in the event of public holidays, delays in delivery can occur due to the capacity of our transport providers and business holiday closures between Christmas and New Year.

Please make sure that delivery address and post code are correct as we cannot be responsible for non-delivery due to an incorrect address provided. Likewise in the event of extreme weather or other events out of our control (e.g. civil actions, delivery vehicle breakdown etc.) we cannot be responsible for any delivery delays.

We ship and track all orders via Courier or Australia Post and a signature is required upon delivery. If no-one is home at the time of delivery a card will be left explaining the options to either collect your parcel from the nearest Post Office, if it is being shipped via Australia Post, or to organise to have it redelivered it arriving via courier.

When ordering if you would like your delivery to be left in a secure place without the need for a signature you can specify this in the delivery comments section of the order. This acts as an “authority to leave” notification and Mark’s Honey cannot be held responsible for lost or damage to this delivery.

Payment

We accept payment online by Visa, MasterCard or PayPal. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential.

Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.

Mark’s Honey does not store nor process any Credit Card information.

Title

Mark’s Honey retains all rights of ownership and possession of the goods until full payment has been received.

Cancellation

Mark’s Honey reserves the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive the notification prior to the order being dispatched.

Quality Concerns

We take great pride in the quality and condition of our honey and honey products and it should reach you in the best possible condition. When you receive your order if you are not happy with what you have received, please call us right away on +61 499 099 087 or email info@markshoney.com.au and we will endeavor to address any concerns as soon as possible.

Returns

Mark’s Honey is committed to providing quality products to all our customers. If for any reason you are not satisfied with any of our products please contact our team on +61 499 099 087 or email info@markshoney.com.au within 7 days to discuss your return options with one of our friendly staff.

We are happy to provide an exchange where the product is faulty, unfit for the purpose intended or an incorrect size. In order to exchange you may be asked to provide proof of purchase so please retain all receipts issued to you. Where we agree to a product return you will have to post it to us at 10-12 Sierra Dr, Tamborine Mountain, QLD, 4272, Australia, and you will have to cover the shipment cost. We will replace product from the same range to an equivalent value if the item purchased is unavailable for any reason.

Privacy & Your Information

Please refer to Privacy Policy.

We retain details necessary for successful fulfilment of your order and may use them for marketing purposes for example emailing or posting you information about seasonal offers. These include: name, address, telephone number and email address of sender, and name, address, telephone number and email address of recipient. We do not sell contact details to any other companies. We will never call you for marketing purposes. Credit card details are not retained after payment has been received.

To update or review your contact please contact us at: info@markshoney.com.au

Feedback

To help us improve our terms and conditions including privacy policies, please give us your feedback. You can email us on info@markshoney.com.au

THESE TERMS & CONDITIONS MAY CHANGE

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

THESE TERMS & CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.